Forgotten Your Login Details?
Forgotten email address
If you cannot remember the email you used to create your online account, please contact our customer support team by calling 01753 818290 or emailing [email protected] (Monday to Friday 9am to 5.30pm). You will need to provide your name used to create the account. Alternatively, please create a new online account.
If you have forgotten your password, from the log in page or from here, please click “Forgot your Password”. This will take you to a page where you need to type in the email you used to create your online account. Please then click on “Reset my Password”. As long as you have used the correct email address, an automatic email will be sent to that address, and following the instructions on that email, you can specify a new password.
You can also use the “Forgot your Password” link to change your password if you wish to change it any time.
From the login screen, you have 10 attempts to enter the correct password before your online account is locked out. If your account becomes locked, please contact our customer support team by telephone or email (contact details above), providing your name, address, email and details of the Schools you have registered for (as security checks). We will be able to reset the account with a new password.